Privacy policy
All by Mi Pro ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data.
1. Information We Collect
When you visit our website, place an order, or interact with our services, we may collect the following information:
Personal information you provide:
- Full name, phone number, email address.
- Shipping and billing address.
- Order details and payment information (processed securely by our payment partners — we do not store full card details).
- Account login details if you create an account.
- Skin concerns, preferences, or feedback you choose to share.
Information collected automatically:
- Device, browser, and operating system information.
- IP address and approximate location.
- Browsing activity on our website (pages viewed, items added to cart, time spent).
- Cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Confirm payments and issue receipts or refunds.
- Provide customer support and respond to your inquiries.
- Send order updates, shipping notifications, and important account alerts.
- Send marketing communications, offers, and product recommendations (only if you have opted in).
- Improve our website, products, and customer experience.
- Detect and prevent fraud, abuse, or security incidents.
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal information. We may share it only with trusted partners who help us run our business, including:
- Shipping and logistics providers (to deliver your order).
- Payment processors (to process transactions securely).
- Marketing and analytics platforms (to improve our service).
- Customer service tools (to respond to your inquiries).
- Government authorities, when legally required.
All partners are required to handle your data securely and only use it for the purposes we approve.
4. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, analyze site traffic, and personalize content. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.
5. Data Security
We use industry-standard security measures including encryption, access controls, and secure servers to protect your information. While we work hard to keep your data safe, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We keep your personal information only as long as needed to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request a correction or update.
- Request deletion of your data, subject to legal requirements.
- Withdraw consent for marketing communications at any time.
- Object to certain types of processing.
To exercise any of these rights, please contact us using the details at the end of this policy.
8. Children’s Privacy
Our products and website are intended for adult users. We do not knowingly collect personal information from children under the age of 16. If you believe a minor has provided us with personal information, please contact us so we can remove it.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies before sharing any personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date. Major changes will be communicated to you directly when possible.
